Siebel CRM

In today’s ever changing global financial scenario, with the right combination of Customer Relationship Management tools, businesses can make much profit by efficiently serving customers. It is about connecting the customers to the right people with right information without delay. Siebel CRM Solutions help organisations to better understand and adapt to the needs of their customers. Siebel CRM is always in the top product list due to its functionality, flexibility and suitability to both small and midsized businesses. It can easily integrate into the existing system.

CERTIFYING BODY

  • ORACLE

CAREER PROSPECTS

This course suits everyone want to work with breakthrough ideas that forge their better future.

  • Software Engineer
  • Siebel CRM Developer
  • Siebel CRM Business Analyst

SYLLABUS

Introduction to Siebel Ebusiness Application
using the Siebel Client
architecture and installation
Exploring the Siebel Architecture

  • The Siebel database
  • The Siebel File System
  • The Siebel Enterprise Server
  • The Siebel Gateway Name Server
  • The Siebel Server
  • The web server
  • The Siebel Web Server Extension
  • The browser and the Siebel user interface

Server Adminstration

  • Understanding servers, components, and parameters
  • Using server management screens in the Siebel client
  • Using the Administration – Server Configuration screen
  • Using the Administration – Server Management screen
  • Using command line tools for Siebel server management

Access Control

  • Controlling access to Siebel Views
  • Controlling access to Customer data
  • Controlling access to Master data
  • Controlling access to applets and views based on personalisation

Organisation Set Up

  • Creating an Organisation
  • Authenticating Users
  • User authentication concepts in Siebel CRM
  • Database authentication
  • Directory server authentication
  • Web Single-Sign-On

Exploring Siebel Application

  • Understanding Object Definitions behind A Siebel Application
  • Using Siebel Tools to Examine Object Definitions
  • Understanding the Siebel Data Model
  • The Siebel Data Module

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