SAP’s Customer Relationship Management software, enables businesses to become more integrated and more efficient, with instant access to critical real-time information, thus allowing small, mid-size, and enterprise customers to make competitive edge decisions. SAP provides CRM software for the following business areas: Marketing, Sales, Service, E-commerce, Interaction center operations and management, and Channel Management.
CERTIFYING BODY
- SAP
CAREER PROSPECTS
This course suits everyone want to work with the best customers in the world – from start-ups to leaders.
- SAP CRM Technical Consultant
- SAP CRM Consultant
- SAP CRM Functional Consultant
- SAP CRM Developer
SYLLABUS
- What is CRM?
- CRM evaluation Criteria
- Business Overview of mySAP CRM
- Enterprise CRM Suites Scorecard Summary: SAP
- SAP CRM Customers Report
- mySAP Customer Relationship Management
- Customer Relationship Management with mySAP.com
- mySAP.com’s CRM Architecture
- Overview of CRM market
- Integrating CRM Applications with Enterprise
- Analytical Customer Relationship Management
- How To Select A CRM Software Vendor?
- CRM Software Vendors’ Evaluation
- Build The Right Business Case For CRM
- CRM in SMBs: Three Key Decision Drivers
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